At Lotus Perfumes, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a hassle-free return policy within 7 business days from the date of purchase. Please review the guidelines below for returning your items.

This policy applies exclusively to products purchased solely through www.Lotusuae.com

Return Eligibility

1.      Timeframe: Items must be returned within 7 business days from the date of receipt.

2.      Condition: Items must be unused, unopened, and in their original packaging with all seals intact.

3.      Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are non-returnable:

·        Items purchased on sale or during special promotions.

·        Custom or personalized products.

Return Process

1.      Contact Customer Service: Before returning any items, please contact our customer service team at [email protected] to initiate the return process.

2.      Prepare Your Return: Ensure that the items are securely packaged to prevent any damage during transit. Include the original receipt or proof of purchase in the package.

3.      Shipping: Return the items to the address provided by our customer service team. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

Refunds

1.      Inspection and Approval: Once we receive your returned items, we will inspect them to ensure they meet our return criteria.

2.      Refund Process: If the return is approved, a refund will be processed to the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item. 

Policy Updates: Please note that Lotus Perfumes reserves the right to modify or update this return and refund policy at any time without prior notice. Any changes will be immediately effective upon posting on our website.