Office

Question: How do I place an order?
Answer:
You can browse the products on our website, then click the "Add to Cart" button. You'll then be taken to the payment page to enter your shipping information and choose the appropriate payment method. Your order will be confirmed via email.

**********

Question: Is delivery free?
Answer:
Enjoy free delivery in the UAE for orders over AED 200, and in other GCC countries for orders over AED 600.

**********

Question: Is the payment process secure?
Answer:
Yes, all payments are processed through 100% encrypted and secure online gateways, and we use SSL to protect customer data.

**********

Question: What payment methods are available?
Answer:
We currently accept several payment methods, including:
Cash on Delivery
Credit Cards (Visa / MasterCard)
Payment via Apple Pay or Google Pay Bank Transfer ( (Order via WhatsApp only)
Tabby or Tamara

**********

Question: Can I modify my order after it has been completed?
Answer:
If the order has not yet been shipped, you can contact us immediately to modify it. Once it has shipped, we will not be able to make changes.

**********

Question: Do you offer international delivery?
Answer:
Yes, we offer international delivery to most countries. The fee will be automatically calculated based on the weight of the ordered items when you enter the shipping address and will be displayed to you before you complete the order.

**********

Question: Can I return or exchange the product?
Answer:
Yes, you can request a return or exchange within 7 days of receiving the order, provided the product is in its original condition and unused. Our terms and conditions apply.

**********

Question: Who bears the shipping costs in the event of a return?
Answer:
If the error is ours (wrong or damaged product), we bear the full costs. If the customer wishes to return for any other reason, they bear the shipping costs.